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Shipping & Returns

Payments

We accept VISA, MasterCard, and Discover directly for phone, email orders and in store purchases. We can also accept PayPal and PayPal Credit as payment. We can accept personal checks, but there may be a shipment delay while the check processes and clears our bank. For international purchases, we encourage Wire Transfers and PayPal. We cannot accept International credit cards. 

Shipping and Terms

Free Shipping: Midwood Guitar Studio is happy to offer free FedEx Ground shipping on brand new products purchased. This applies to all items shipped within the 48 continental US States. If you would like to expedite your shipment, we can accommodate that as well via FedEx. Once you enter your shipping info, you'll be given a selection of options from FedEx. 

Exclusions: Certain products are excluded from our free shipping offer due to manufacturer restrictions. Also, oversized items or large amplifiers weighing more than 75 lbs may incur extra shipping charges. 

Approval Period: Most instruments ship with a 48-hour approval** period where you can comfortably assess your purchase and determine if it's the right fit for you. The prices listed on our website do not include shipping charges or any applicable taxes, duties, or custom fees. Also, products shipped within North Carolina are subject to a 7.25% sales tax. All out-of-state shipments are tax-free, though we do recommend you look into your individual state's tax codes to determine any tax liabilities. 

Midwood Guitar Studio provides expert packing and full insurance with each shipment to insure a safe trip to your door. If your package is damaged upon arrival, please contact us immediately.

*There are instances where our standard 48-hour approval period does not apply. If you've played the instrument in our store, there is no approval period. Transactions involving trade-ins are considered final sales and not subject to our standard approval period. If the item is a Sale Item (special discounted price), there is likewise no approval period.