Products shipped within North Carolina are subject to a 7.25% sales tax. All out-of-state shipments are tax-free, though we do recommend you look into your individual state's tax codes to determine any tax liabilities. The prices listed on our website do not include shipping charges or any applicable taxes, duties, or custom fees.
Shipping and terms
New instruments ship with a 48-hour approval period* where you can comfortably assess your purchase and determine if it's the right fit for you. If you wish to return your purchase, please contact us to coordinate a return before shipping it back to us.
*There are instances where our standard 48-hour approval period does not apply. Returns are not accepted on special order, used, consignment, or sale items. If you've played the instrument in our store, there is no approval period. Transactions involving trade-ins are considered final sales and not subject to our standard approval period. If the item is a Sale Item (special discounted price), there is no approval period and the sale is final.