FREE SHIPPING
NO TAXES
VISIT OUR SHOWROOM-NO APPOINTMENT REQUIRED
1517 CENTRAL AVE CHARLOTTE, NC 877-541-1070
Hours: Monday 11AM-5PM, TUES-SAT 11AM-6PM

Shipping & Returns

Free Shipping to Continental United States

We do NOT ship to Hawaii or Alaska.

Payments

We accept the following payment methods:

Heartland Payments

Credit Card Payments

PayPal

PayPal Credit & Credit Cards

Klarna

Klarna Available


Fast Checkout FAQs

What is Fast Checkout?

Fast Checkout enables one-click purchases without requiring a password to log in. You only need to sign in once on a given device, and Fast will remember your account and payment information, without compromising security.

When you see a Fast Checkout button on your favorite website and have already signed up for Fast, press the button and your order is confirmed. There’s no need to add items to a cart. We’ll process your payment and get your order ready to go!

What happens when I press “Fast Checkout?”

If you haven't used Fast before, you'll fill out a first-time checkout form. After filling out this form once, you'll have a true one-click checkout experience anytime you press Fast Checkout!

If you’ve used Fast before, press Fast Checkout and your order will be processed. You can update order details after clicking Fast Checkout, and you'll have 5 minutes to cancel or add to your order. After 5 minutes, Fast will go ahead and complete your order.

What is the 5-minute checkout window?

This is a confirmation page where customers can confirm their details on their Fast account, select shipping options, and add discount codes if needed. Fast will default to the cheapest shipping option available. Also, if a customer places another order on the website within the 5-min checkout window, they will not be charged again for shipping!

The customer can cancel their order during this time or press done to begin processing. If nothing is done and the 5 minutes expire, the order will begin processing. Customers will receive an email confirmation once the button is clicked, and a cancellation email if the order is cancelled within the 5 minute window.

Fast is unable to edit or cancel orders once placed. If you need to edit or cancel an existing order, please reach out us here sales@midwoodguitarstudio.com, or call the shop directly at (980) 265-1976.

Do you store my data?

Fast considers privacy to be crucial to the user experience. To that end, Fast is PCI-Compliant and are always incorporating safeguards to protect your information.

What makes Fast different from other checkout platforms: they don’t store your personal information! Learn more about protecting your account and how to reach us if your email address ever gets hacked.

Fast stores, uses and shares personal data only in accordance with our Privacy Policy, and you can learn more about how they protect your data on our Security and Trust page.

shipping/Return FAQs

How many days do I have to return my item?

We understand that you might change your mind. As such, you can return any item ordered free of charge, within 3 days of delivery. The 3-day window starts on the day you effectively receive the item at your delivery location.

To notify us of your return, please contact our customer support team through live chat or email.
Once we are informed of your intent to return your order, you will have 2 days to send us back the item from the date of your return notification to us.

You do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.

‍Do I need to cover the return shipping cost?

We cover easy and free returns for all domestic orders. International orders are excluded and the buyer is responsible for shipping costs/import duties/fees.

‍How is my Refund paid back to me?

If you return your order within the 3-day window aforementioned, we will refund you by credit card, PayPal or with Klarna.

‍When will I receive my refund?

We will proceed with the refund within 2 days of receiving the product back in new condition.

‍How much will the refund be?

The refund will equal your purchase price, unless you have chosen a non-standard delivery method such as expedite or express shipping.

How do we ship?

Our standard shipping method is Federal Express Ground. Charges will apply to expedited delivery times.

How do we pack our products?

Each product is carefully inspected prior to packing. We use rolled paper, bubble wrap and heavy-duty shipping boxes to ensure that our packages arrive safely.

Is my purchase insured?

Yes-All products are insured against possible shipping damage.

Acoustic Guitar Acclimation Time:

DO not open guitars for 24 hours to allow them to acclimate to your environment. If their opened immediately, finish damage can occur.

Used Gear Return Policy

No returns accepted unless the product is damaged in shipping or not working properly.

Return / Refund Policy

This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales and does not apply to in store purchases.

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.

Shipping/Return FAQs

How many days do I have to return my item?

We understand that you might change your mind. As such, you can return any item ordered within 3 days of delivery. The 3-day window starts on the day you effectively receive the item at your delivery location.

To notify us of your return, please contact our customer support team through live chat or email. Once we are informed of your intent to return your order, you will have 2 days to send us back the item from the date of your return notification to us.

You do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.

‍How is my Refund paid back to me?

If you return your order within the 3-day window aforementioned, we will refund you by credit card, PayPal or with Klarna.

‍When will I receive my refund?

We will proceed with the refund within 2 days of receiving the product back in new condition.

‍How much will the refund be?

The refund will equal your purchase price, unless you have chosen a non-standard delivery method such as expedite or express shipping.

How do we ship?

Our standard shipping method is UPS. Charges will apply to expedited delivery times.

How do we pack our products?

Each product is carefully inspected prior to packing. We use rolled paper, bubble wrap and heavy-duty shipping boxes to ensure that our packages arrive safely.

Is my purchase insured?

Yes-All products are insured against possible shipping damage.

Acoustic Guitar Acclimation Time:

DO not open guitars for 24 hours to allow them to acclimate to your environment. If their opened immediately, finish damage can occur.

Used Gear Return Policy

No returns accepted unless the product is damaged in shipping or not working properly.

Return / Refund Policy

This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales and does not apply to in store purchases. If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.

Payments: All major credit cards, PayPal, PayPal Credit and Klarna are available at Checkout.

Shipping and terms: Free Shipping: Midwood Guitar Studio offers Free FedEx Ground shipping throughout the Continental USA on brand new products purchased. Sorry, but at this time we do not ship to Hawaii or Alaska.

Packing: Midwood Guitar Studio provides expert packing and full insurance with each shipment to insure a safe trip to your door. If your package is damaged upon arrival, please contact us immediately.

Approval period: New instruments ship with a 48-hour approval period* where you can comfortably assess your purchase and determine if it's the right fit for you. Pre-Owned/Consignment gear is sold "As is" with no returns accepted unless it is damaged or defective from shipping. On Sale items or heavily discounted items are not returnable. If you wish to return your purchase, please contact us to coordinate a return before shipping it back to us.


Returns Disclaimer: There are instances where our standard 48-hour approval period does not apply. Returns are not accepted on special orders, pre-owned items, and On Sale/heavily discounted items unless the product is defective or damaged in shipping.

Have a question about shipping or returns?