Midwood Guitar Studio Shipping & Return Policies
Thank you so much for visiting our website and supporting our store! We look forward to assisting you with all your gear needs. Our team members are here to support you during and after your purchase.
- Douglas, Phillip, Jake & Sage
Payment Options:
- Credit/Debit via Website Checkout (Processed by Heartland Payment Systems)
- PayPal Checkout
- Financing options include PayPal Credit, Affirm, & Klarna
- Finance Options will appear on the last page of the checkout. You must fill out all form fields before Finance Options will appear.
Shipping:
We offer free ground shipping for "New Products" via UPS or FedEx unless otherwise noted in the description of the product. Smaller orders like pedals and accessories may ship via USPS. If you have a preferred carrier, please let us know once the order is placed. Orders placed before 1pm EST will ship the same day. If an order is placed after 1pm on Friday, it will be shipped the following Monday as we do not receive pickups on the weekends.
We also offer expedited shipping for an additional charge. If you prefer that your order, be held at a shipping facility for pickup, you will need to notify us before it ships. Once an order has left our store, we cannot change the destination due to security restrictions. All orders are professionally packed with high quality materials to ensure they arrive safely.
Returns:
Before you make a purchase, please review our return policy and contact us if you need further clarification. We offer different options depending on the condition of the purchased product. For all returns, you must get authorization from MGS staff before you send it back - Unauthorized returns will be refused and returned to sender. To get return authorization, please call us at (980)-265-1976 or email sales@midwoodguitarstudio.com to start the return process. A return shipping label will be emailed to you to make sure the products are properly insured.
All products must be returned in the same condition they were shipped in and must be carefully re-packaged in the original packaging. If an item arrives in a different condition than it was originally shipped, a restocking fee may be charged depending on the damage. Please see the different policies for the type of items below:
- New products are returnable within Five Days of delivery. A shipping label will be provided at no cost to you.
- New products that are on sale or have been discounted are returnable within Five Days of delivery. A shipping label will be provided at no cost to you.
- Used & Consignment products may be returned within Two Days of delivery, but the buyer is responsible for all shipping costs. We will provide you with a shipping label and deduct the costs from your return.